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Build a solid remarketing program,
focusing on recent buyers and your most active
subscribers. Use your last 18 months of
purchasers as the core of your marketing
program. Find a useful way to engage with them
once or twice a month. Stop mailing (or come up
with an alternate strategy for) purchasers older
than 18 months. Not only is this a the core of a
successful marketing program, it’s the core of a
successful deliverability regimen: Most recent
subscribers.
Make it easy for people to choose to
sign up for your email program. Direct
registration (signup) links on your website are
a great idea. Drive customers to an electronic
process as often as possible. (The less paper
involved, the fewer typos and weird stuff, and
the better your deliverability will be.) Avoid
co-registration or data buying or selling. Like
with append, this kind of data is always so
dirty that it will undermine your best efforts
at maximizing your inbox reach.
Don’t assume permission; ask for it. You can end
up with a lot of spam complaints (and even
potential legal liability) if you don’t adhere
to best practices. Have an opt-in/opt-out
checkbox during the registration or check-out
process. Don’t pre-check any checkboxes. Don’t
assume that everybody who has registered is
opted-in, if you haven’t asked them.
Know the difference between
transactional messages and commercial messages.
When in doubt, consider a message to be
“commercial” in nature, and comply with all of
CAN-SPAM’s requirements. Overzealous senders
occasionally mis-classify messages as
transactional with the hope of sending the
messaging to subscribers even if they have
opted-out, and so they don’t have to have an
easy unsubscribe process linked from the
message. Going down this path means you’ll end
up pushing repeated email messages into the
inboxes of people who don’t want those messages.
Complaints and blocking will follow. |